Privacy Policy

Heritage First Goa (“we,” “us,” or “our”) is committed to protecting the privacy of every user (“you” or “customer”) of our website and booking services. This policy explains how we collect, use, disclose, and safeguard your information when you book our guided heritage walks.

1. Information We Collect

We only collect the minimum amount of data required to process your booking and deliver our service effectively.

A. Information You Provide Directly (Personal Data)

This information is collected when you purchase a ticket, sign up for a newsletter, or contact us:

Category

Data Collected

Purpose of Collection

Contact Information

Full Name of Lead Booker, Email Address, Mobile Phone Number.

To send booking confirmation, essential updates, and contact you in case of a last-minute change or cancellation.

Booking Details

Date/Time/Name of the Walk, Number of Participants.

To confirm and allocate your spot on the requested Walk.

Payment Information

Billing Address.

To process the transaction via our third-party payment gateway (e.g., Razorpay) and for invoicing/accounting purposes.

Voluntary Information

Any special requests or requirements (e.g., mobility concerns).

To customize and enhance your experience on the Walk, where possible.

Note on Payment Details: We do not store your credit card, debit card, or bank details. All payment processing is handled securely by our trusted third-party payment gateway, which is PCI-DSS compliant.

B. Information Collected Automatically (Non-Personal Data)

When you use our website, we may automatically collect standard web data:

  • Technical Data: Internet Protocol (IP) address, browser type, operating system, device information.
  • Usage Data: Pages viewed, time spent on the site, dates and times of access, and referring URLs.
  • Cookies: We use cookies to analyze site traffic, remember your preferences, and improve user experience. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following primary purposes:

  • Service Fulfillment: To process your booking, send your ticket/confirmation, and ensure the Walk Guide is prepared for your group.
  • Communication: To provide customer support, respond to inquiries, and send administrative information (e.g., policy updates).
  • Marketing (Only with Consent): To send occasional promotional emails about future walks, special offers, or news, only if you have explicitly opted in to our mailing list.
  • Analytics and Improvement: To monitor website traffic, analyze user behavior, and continuously improve our services and website performance.
  • Legal Compliance: To comply with all applicable laws and regulations in India and to prevent fraudulent transactions.

3. Disclosure of Your Information (Sharing with Third Parties)

We do not sell, trade, or rent your Personal Data to third parties. We only share information with trusted third parties necessary for delivering our services:

  • Payment Gateway: We share your name and billing details with our payment processing partner (e.g., Razorpay) to complete your transaction.
  • Walk Guide: We share the Lead Booker’s name and the number of participants with the designated Walk Guide to facilitate check-in and group management.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid court order or government request.

4. Data Security and Retention

  • Security Measures: We implement appropriate technical and organizational measures (like SSL encryption for the website and secure server hosting) to protect your Personal Data from accidental loss, unauthorized access, disclosure, or destruction.
  • Data Retention: We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Booking data is typically retained for a minimum of [3-5] years for accounting purposes.

5. Your Rights and Choices

  • Opt-Out of Marketing: You can opt-out of receiving future marketing emails from us by following the unsubscribe link at the bottom of any marketing email.
  • Access and Correction: You have the right to request access to the Personal Data we hold about you and to request corrections to any inaccurate or incomplete data. Please submit such requests to the contact details below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The revised policy will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Heritage First Goa

Email: heritagefirstgoa@gmail.com

Address: 91Springboard, 3rd floor, Shanta Building, 18th June Rd, St. Inez, Panjim – Goa